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Last updated: June 30, 2024
This Privacy Policy describes how Missinglettr Ltd. (“we”, “us”, or “our”) collects, uses, and discloses Personal Information when you use our website and services (the “Service”).
We are committed to protecting your privacy in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
We collect information that you provide directly to us, as well as information collected automatically through your use of the Service.
Personal Information you provide
This may include:
Name
Email address
Account credentials
Information provided through surveys, support requests, or communications
Information collected automatically
We may collect:
Usage Data (e.g., pages visited, interactions)
Device and browser information
IP address (where applicable)
Cookies and tracking technologies
We use third-party services that may collect information as part of providing the Service, including:
Account Access and Authentication
Facebook account access
Twitter account access
YouTube account access
LinkedIn OAuth
Google OAuth
Analytics
Heap Analytics
Amplitude
Google Analytics (Universal Analytics)
Advertising and Remarketing
Meta Ads (conversion tracking / pixel)
Meta Custom Audience
Facebook Remarketing
Content and Interaction
YouTube (embedded content)
Google Fonts
Infrastructure
Social Media Widgets
Facebook Like button
Twitter Tweet button
These third parties may use cookies, trackers, and similar technologies to collect Usage Data and other information in accordance with their own privacy policies.
We use Personal Information for the following purposes:
To provide and maintain the Service
To authenticate users and manage accounts
To communicate with you (including support and updates)
To analyze usage and improve our Service
To personalize content and user experience
To deliver advertising and measure effectiveness
To comply with legal obligations
We may aggregate and de-identify Personal Information so that it can no longer be associated with an identifiable individual.
This aggregated and de-identified data may be used for business purposes, including analytics, research, product development, service improvement, and commercial purposes.
We may share, license, or sell such aggregated and de-identified data to third parties.
We take reasonable measures to ensure that such data cannot be used to identify any individual, either alone or in combination with other information.
We use cookies and similar technologies to:
Enable core functionality
Analyze traffic and usage patterns
Support advertising and remarketing
You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.
We may disclose Personal Information:
To service providers and partners who assist in operating the Service
To comply with legal obligations or lawful requests
In connection with a business transaction (e.g., merger, acquisition)
With your consent
We do not sell Personal Information in identifiable form.
Your information may be stored and processed in Canada or in other countries where our service providers operate, including the United States.
When data is transferred outside Canada, it may be subject to the laws of those jurisdictions.
We retain Personal Information only as long as necessary for the purposes described in this policy, or as required by law.
Depending on applicable law, you may have the right to:
Access your Personal Information
Request correction of inaccurate information
Withdraw consent (subject to legal or contractual restrictions)
Request information about how your data is used
To exercise these rights, contact us using the details below.
We implement reasonable administrative, technical, and physical safeguards to protect Personal Information against loss, theft, misuse, and unauthorized access.
For more detail, see our Security page.
Our Service is not directed to individuals under the age of 13, and we do not knowingly collect Personal Information from children.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and take reasonable steps to notify users where appropriate.
Missinglettr Ltd.
1017-201 Fort St
Victoria, BC V8V 3K5
Canada
Email: privacy@missinglettr.com
This privacy policy content may be hosted and managed by a third-party provider (e.g., iubenda), which may collect limited technical data necessary to deliver the policy.